Contacts

We answer any questions about the service. You can write via the website cabinet or the Telegram bot.

Response time

• Simple questions — usually within an hour during work hours.
• Payments and refunds — up to 1 business day.
• Technical investigations — up to 3 business days.

The service is run by a private operator without a 24/7 shift — the listed times are approximate. In practice we try to respond faster.

What to attach to the request

• Your Telegram ID or account email.
• A clear problem description: what you did, what you expected, what happened.
• Screenshot of the error, if any.
• Approximate time of occurrence.
• For payment issues — txid / invoice ID of the operation.

Legal requests

Requests regarding personal data processing, account deletion, data export and other privacy-related matters — send through the Telegram bot to support. Response time — up to 30 days.